Wood Transparent

​Frozen Dim Sum Delivery

New Delivery Schedule:

Wednesday:

Vancouver, Downtown, Burnaby, Richmond, 

West Vancouver, North Vancouver
 

Thursday:

Coquitlam, Port Moody, New Westminster, Surrey, White Rock, Langley, Delta, Tsawassen

* If the delivery address is not within our delivery range, your order will be canceled and refunded

Shipping fee:

Cad $1-$67                         $8 Delivery fee

Cad $68 and above.          Free shipping

* All orders are delivered by a third-party company.

Delivery time:

Orders are delivered from 2 pm to 7 pm.

(Please note that may differ due to actual traffic conditions/ weather. )

Orders cutoff time: Every Monday 6:00pm

Contactless Delivery*:

Due to the pandemic, we are providing contactless delivery. The driver will call and leave the food at the door/ lobby/ requested area instead of handling the food to the customer directly.

Delivery process:

  • In order to provide quality delivery service to every customer and ensure the delivery time, please make sure that there is someone receiving the order during the delivery period, and pay attention to keep mobile phones unimpeded.

  • If you need to change the delivery date or address, please contact our customer service by email in advance.

  • As not to delay other users' delivery experience, we will only wait for 5 minutes at the designated place and then leave if there is no one to receive the order and we are impossible to get in touch with you. To ensure that your order will not be lost and also the quality will not be affected, we will bring back your order. You will need to contact our customer service by email and make an appointment with the new delivery. At the same time, 

       you will need to pay additional delivery fees.

Inspection and rejection:

In order to ensure you have a good shopping experience, 
we carry on the strict selection and packing to every order.

Meanwhile, please check with the courier after receive your order, including the items, quantity is the same as your order, and sign it after it is accurate.

 

If your order is collected by someone else, the consignee has the same rights as you, and we regard it as your signature.

Change orders/ Cancellations:

Please double-check all order details thoroughly before you place an order. After the order has been placed, we are unable to add additional products or edit the details of your order. Cancellation is not accepted.

Returns*:

We DO NOT accept any returns of food products.

 

Missing items/ wrong order:

We have promised to strictly control the quality of products and delivery. In order to ensure your happy shopping experience, please check whether your items are damaged, deteriorated, or omitted immediately after receiving your order. If there are any problems, please click here to contact us within 24 hours (including the order number, pictures of your problem). Our customer service member will reach out to you as soon as possible with the next steps!

Privacy Policy:

To protect the privacy of customers,

· Our Company warrants that it will not disclose or share customers' personal information with third parties;

· Our Company will not use your personal information for other purposes;

· For the safety of your property, the company does not keep any payment information.

If you have any questions, please click here to contact us. Our customer service will reply to you as soon as possible.

Wood Transparent

急凍點心配送:

全新配送時間表:

 

Wednesday:

Vancouver, Downtown, Burnaby, Richmond, 

West Vancouver, North Vancouver
 

Thursday:

Coquitlam, Port Moody, New Westminster, Surrey, White Rock, Langley, Delta, Tsawassen

*如送貨地址不在我們配送范圍內,訂單將會被取消及退款

 

運費: 

​Cad $1-$67             $8 運費

​Cad $68 或以上     免運費

*所有訂單是由第三方公司配送

​送貨時間:

下午2-7點送貨

(送貨時間或因路面/天氣狀況而不同

截單時間:

逢星期一下午6點截單

無接觸配送*:

因應疫情及社交距離條例,本公司現實行無接觸配送。送貨員會於到達時致電客人,並把貨品放於門前/大堂/指定位置。

配送流程:

為確保向每一位顧客提供優質的配送服務,保證配送時效,煩請您根據下單情況確保我們的配送期間家中有人收貨,並注意保持手機暢通。如有特殊情況需要更改配送時間或地址,請提前聯繫我們的客服。若送貨時家中無人接收,且無法與您取得聯繫,我們會在您訂單指定地點等候5分鐘無果後離開,以確保不耽誤其他用戶的快速配送體驗。同時為保證您的貨品不會丟失、品質不受影響,我們會將貨品帶回。·您將需要與客服取得聯繫,並約定時間重新配送,同時您將需要支付額外的配送費用。

驗貨:

我們公司對每一個訂單進行嚴格的甄選及包裝,以確保出庫商品的質量、數量不出現任何問題。

同時為保障您的權益,請您在收到商品後及時與配送員當面核對,核對範圍包括但不限於:商品種類、數量、外包裝等是否與訂單一致,準確無誤後才進行簽收。

 

代收:

如果您的訂單交由他人代收,代收人享有與您等同的權利,我們視為您本人簽收。

 

更改/取消訂單:

所以請在下單前仔細檢查所有訂單細節。一旦下單後,並不能更改或取消訂單

退貨*:

​因衛生原因,本公司並不接受任何退貨。

錯漏貨品:

我們承諾已嚴格把控產品質量,並確保配送環節無漏貨情況發生。為了保證您購物愉快,請在收貨後第一時間查驗商品是否破損、變質、疏漏。如有任何問題,請於24小時內聯絡我們,我們客服會盡快跟您處理。

 

隱私條款

針對保護客戶隱私、   

・本公司保證不公開或與第三方分享客戶的個人信息;

・本公司不會將您的個人信息資料利用於其他目的;

為了您的財物安全,本公司不保存任何支付信息。

如有任何問題,請按此處聯絡我們,我們會有專人與您聯絡